Biography

Professor at COPPEAD/UFRJ and Coordinator of the Center for Health Care Studies (CES-COPPEAD/UFRJ). Research Productivity Fellow (CNPq) in 2018 and 2022. Named “Our State Scientist” by FAPERJ in 2022. Certified by the MIT Sloan School of Management in Business Design for Digital Transformation. Certified facilitator in the Lego Serious Play methodology. Certified by IDEO University in Human-Centered Systems Thinking and AI Applied to Design Thinking. Economist (PUC/RJ, 1993), holds a PhD (2005) and a Master’s degree (1996) in Business Administration from COPPEAD/UFRJ. Visiting researcher at the University of Maryland – Robert H. Smith School of Business (USA) in 2004. Member of the Scientific Editorial Board of the Revista de Administração de Empresas (RAE), Revista de Administração IMED, and the Journal of Operations and Supply Chain Management (JOSCM). Her academic work has been published in national and international journals, including: Health Care Management Science; Transplantation Proceedings; Revista Panamericana de Salud Pública; The Service Industries Journal; Cadernos de Saúde Pública; Cadernos EBAPE.BR; Leadership in Health Services; and International Journal for Quality in Health Care. She has actively participated in national and international conferences and consulting projects focused on Operations and Health Service Design.