Information technology governance adoption: understanding its expectations through the lens of organizational citizenship



Linha de Pesquisa
Tomada de Decisão, Comportamento e Ética

Edimara Mezzomo Luciano, Guilherme Costa Wiedenhöft, Marie Anne Macadar, Fabio Pinheiro dos Santos



International Journal of IT/Business Alignment and Governance (IJITBAG), v. 7, n. 2. Abstract: IT Governance (ITG) can support the organizational decision-making on its IT initiatives, increasing the alignment IT/business. The goal is to understand how ITG influences the behavior of individuals within organizations. Organizational Citizenship Behavior (OCB) concept was selected to analyze individuals’ voluntary commitment within an organization that is not part of their contractual tasks. The premise is that ITG influences organizational citizenship behavior such as job satisfaction and rewards perception. The research was conducted through a focus group made up of the members of an IT State Governance Committee in Brazil and semi structured interviews with IT managers from the state departments. Questions based on OCB were discussed in order to understand the behavioral changes expectations along the ITG mechanisms adoption. The preliminary results showed that citizenship behavior could improve because of the ITG process. Based on the results, a preliminary conceptual model was proposed.

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