The home care districting problem: an application to family clinics



Linha de Pesquisa
Formação, Crescimento e Transformação de Sistemas de Negócio, Organizacionais e Sócio-Econômicos

Olavo Alves Diogo, Eduardo Raupp de Vargas, Peter Wanke, Henrique Correa



International Journal of Services and Operations Management, v. 39, n. 1. Abstract: There are five major issues associated with the provision of home healthcare services: facility location, districting, assignment, scheduling, and routing problems. This article investigates methods to solve home healthcare districting problems in order to improve the management of family clinic operations. Family clinic is a community healthcare centre which comprises a network of clinics staffed by a group of general practitioners and nurses providing primary healthcare services in a certain area of Brazil. The most relevant authors on this subject and the techniques most utilised to solve the districting issue are identified through a social network analysis of the authors. Finally, one of these techniques is applied to analyse its suitability for the (real) case in question, and paths are suggested to resolve territory alignment problems in the implementation of family health strategies.

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